Ekurhuleni comments on bank change debacle

EKURHULENI OFFICIAL COMMENT

RECORD recently published a letter from a resident who says they were adversely affected by Ekurhuleni Metropolitan Municipality’s change of bank account.

Below is a press release from the City in response to these fears.

The change of bank has not affected customers ability to pay their municipal accounts as all payments made are redirected to the City’s mask account.

The City of Ekurhuleni is in contract with Nedbank, which has been effective since September 2015 following a tender process that was awarded in the 2015/16 financial year.

To minimise the inconvenience to over three million Ekurhuleni customers, payments made into ABSA, Standard Bank and First National Bank accounts are received and recorded as these accounts have not been closed.

To ensure that the City’s payment level is sustained and prevent customers from being in unduly arrears no accounts have been cancelled.

For security reasons, customers are encouraged to visit or contact their rates offices at their nearest customer care centre to receive Nedbank’s account details where payments can be made.

Customers who prefer to pay through electronic funds transfer can do so through most banks – Nedbank, ABSA, Standard Bank and FNB branches across Ekurhuleni.

Alternatively, payments can be made through the e-siyakhokha online payment system at www.e-siyakhokha.co.za as well as third party vendors such as Checkers and Pick n Pay.

*Press release supplied by Themba Gadebe, spokesperson for the Ekurhuleni Metropolitan Municipality.

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  AUTHOR
David Pienaar
Reporter

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